Global Journal of Computer Science and Technology, G: Interdisciplinary, Volume 23 Issue 1

© 2023. Kasun Kodithuwakku & Naduni Madhavika. This research/review article is distributed under the terms of the Attribution- NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0). You must give appropriate credit to authors and reference this article if parts of the article are reproduced in any manner. Applicable licensing terms are at https://creative commons.org/licenses/by-nc-nd/4.0/. Critical Success Factors of Remote ERP Implementation: From System Users’ Perspective By Kasun Kodithuwakku & Naduni Madhavika Abstract- The study explores critical success factors of remote ERP implementation in the Sri Lankan context from system users’ perspective. As a result of the Covid-19 pandemic, ERP implementation has become more complicated, and ERP software vendors have shifted to remote ERP implementations. Although, there are several studies on identifying Critical Success Factors (CSFs) in ERP implementation, there is a void in the literature on identifying CSFs in remote ERP implementation. As a result of the literature review, it was discovered that only a small amount of research has been done on remote ERP implementation. Therefore, the current study tries to bridge these gaps by identifying the CSFs of remote ERP implementation during Covid-19 by taking Sri Lanka as a case study. Keywords: remote ERP implementation, top management commitment, change management, communication, user training and education, implementation strategy, project management. GJCST-G Classification: LCC: HD30.2 CriticalSuccessFactorsofRemoteERPImplementationFromSystemUsersPerspective Strictly as per the compliance and regulations of: Global Journal of Computer Science and Technology Interdisciplinary Volume 23 Issue 1 Version 1.0 Type: Double Blind Peer Reviewed International Research Journal Publisher: Global Journals Online ISSN: 0975-4172 Year 2023 & Print ISSN: 0975-4350 : G

RkJQdWJsaXNoZXIy NTg4NDg=