Global Journal of Computer Science and Technology, G: Interdisciplinary, Volume 23 Issue 1

was found to be significantly impacting on the remote ERP implementation success. Thus, Hypothesis 5 is accepted. According to Somers and Nelson (2004), training and education is critical for deploying an ERP system. Further, in previous literature, it is also mentioned that to ensure that system user training is successful, it should begin well before the implementation process begins (Umble et al., 2003). Moreover, when planning for a new system, one of the most significant aspects to consider is education and training programs, which, along with other factors, are essential ingredients for successful implementation (Mabert et al., 2003). Thus, the findings of the current study are in par with this literature which suggest that may it be an ERP implementation that is done by the project team being physically present on the site or an ERP implementation that is done remotely, for both the situations User Training and Education is a critical success factor. H6: Project Management is a critical success factor in remote ERP implementation from system users’ perspective - Rejected since (B= .031, Sig. = 0.658). Based on the regression results, although Project Management is positively correlated with the remote ERP implementation, Project Management was found not to be significantly impact the remote ERP implementation success. Thus, Hypothesis 6 is rejected. However, past literature has empirically examined the impact of project management for ERP implementation in a physical setting and proved to be one CSFs in physical ERP implementation success (Ranjan & Jha, 2018), and according to Nah et al. (2001), good project management is stated to be critical in ERP adoption projects. Although the stated previous literature discusses project management to be a critical success factor, the current study findings do not indicate Project Management to be a CSF in remote ERP implementation. This could be because the current study is conducted focusing on the system users’ perspective. VI. D iscussion and C onclusion The main objective of the current study was to identify critical success factors of remote ERP implementation from system users’ perspective. The study adopted a quantitative approach using self- administered questionnaires distributed to system users who have the experience of using remotely implemented ERP systems. The study considered 269 responses collected through web-based and paper-based surveys, and both descriptive and inferential statistics were used to analyze using SPSS version 21 software, and interpretations were done accordingly. Based on the demographic characteristics, it was found that 35% of responded system users are in © 2023 Global Journals Global Journal of Computer Science and Technology Volume XXIII Issue I Version I 43 ( )G Year 2023 whether Change Management is a critical success factor, especially for ERP implementation success in a remote setting since the H2 is rejected statistically. H3: Communication is a critical success factor in remote ERP implementation from system users’ perspective - Accepted since (B= .691, Sig. = 0.001). Based on the regression results (refer to table 10), Communication is positively correlated with the remote ERP implementation, and Communication was found to be significantly impacting on the remote ERP implementation success. Thus, Hypothesis 3 is accepted. According to Motwani et al. (2005), a company that encourages its employees to participate actively in the workplace is more likely to succeed. A corporation that implements open communication is more successful than one that does not. The current study findings are on par with the previous literature. The findings suggest that in a remote ERP implementation setting, communication is a critical success factor. Further, the findings exaggerate the statement where it was claimed that communication is a crucial technique for managers to use when attempting to overcome employee resistance to change (Dezdar & Sulaiman, 2009). H4: Implementation Strategy is a critical success factor in remote ERP implementation from system users’ perspective - Accepted since (B= .139, Sig. = 0.001). Based on the regression results (refer to table 10), Implementation Strategy is positively correlated with the remote ERP implementation, and Implementation Strategy was found to be significantly impacting on the remote ERP implementation success. Thus, Hypothesis 4 is accepted. According to Mandal and Gunasekaran (2004), implementation strategy is the most important CSF for a successful ERP implementation. Several questions must be answered to create a well-functioning implementation strategy: what is the unique information demands at the operational and management levels, how will the ERP system interact with the existing system, and what is the implementation schedule and methodology? By answering these questions, a business can develop a plan that will increase its chances of success by 90% when compared to businesses who do not have one (Mandal & Gunasekaran, 2003). The current study finding also is on par with this literature and suggests that even in a remote ERP implementation setting, Implementation Strategy remains as a critical factor that would aid in ERP implementation success. H5: User Training and Education is a critical success factor in remote ERP implementation from system users’ perspective - Accepted since (B= .691, Sig. = 0.001). Based on the regression results, User Training and Education is positively correlated with the remote ERP implementation, and User Training and Education Critical Success Factors of Remote ERP Implementation: From System Users’ Perspective