Global Journal of Computer Science and Technology, G: Interdisciplinary, Volume 23 Issue 1

the age range of 31-40 years. This was the highest representation of the sample, while the least representation was from the age category above 51 years which was 5%. Further, the sample consisted of respondents who had a first degree (BA or BSc) which was 36% representation of the sample, while only 1% of the sample had the qualification above master’s degree which was the minimum representation of the sample. The study identified that out of Top Management Commitment, Change Management, Communication, User Training and Education, Implementation Strategy, and Project Management, only User Training and Education, Implementation Strategy, and Communication were found to be the critical success factors for the successful remote ERP implementation. Based on the multiple regression analysis, it was found that, although all the considered independent variables had positive correlations with the dependent variable, which is remote ERP implementation success, it was found that only User Training and Education, Implementation strategy, and Communication were statistically significant with remote ERP implementation success. Majority of the ERP system users believe that User Training and Education is the most important factor which ensure the success in remote ERP implementation setting, where the project is conducted without the physical presence of ERP consultants at the customer site. Table 11: Findings related to hypotheses Hypothesis Regression Coefficient Significant Value Result H1: Top Management Commitment is a critical success factor in remote ERP implementation from system users’ perspective .077 Rejected H2: Change Management is a critical success factor in remote ERP implementation from system users’ perspective .018 Rejected H3: Communication is a critical success factor in remote ERP implementation from system users’ perspective .342 Accepted H4: Implementation Strategy is a critical success factor in remote ERP implementation from system users’ perspective .139 Accepted H5: User Training and Education is a critical success factor in remote ERP implementation from system users’ perspective .691 Accepted H6: Project Management is a critical success factor in remote ERP implementation from system users’ perspective .031 Rejected Although the findings in the previous literature where it was mentioned that Top Management Commitment is a critical factor for ERP implementation success in a physical setting where ERP consultants and ERP system users work together with physical meetups, in the current study, it was found that Top Management Commitment cannot be considered to be a critical success factor in remote ERP implementation from system users’ perspective where most of the implementation project activities are conducted in online. However, since the current study was aiming on remote ERP implementation success, the finding was drastically different from the previous literature, which had focused on the dependent variable of ERP implementation success where the project team was physically present in the customer site during the implementation project life cycle. stage of the ERP implementation is critical (Ranjan & Jha, 2018; Saade & Nijher, 2016). Considering remote ERP implementation setup and traditional ERP implementation with the physical presence of the ERP project team, top management involvement is evident as representatives from the ERP software company will be mostly at the customer site for meetings and other activities, then top management of the customer company interact more with ERP consultants and having more formal and informal discussions with them. Also, top management had to play a vital role in resource allocation for project activities and coordinating projects as they are present throughout the exercise. The rejection of H1 will undoubtedly lead to an argument and would be recommended for future research for further digging deeper to understand the root cause for the result through a qualitative approach. Although, Nah, et al. (2007) highlights the importance of change management during the initiation of the project phase and through its entire life cycle, the current study findings reject hypothesis 2, which states that Change Management is a critical success factor in remote ERP implementation from a system users’ perspective. However, the literature mentions change management as a critical factor to ERP implementation success regarding empowered team management and adapting implementation strategies for identifying, © 2023 Global Journals Global Journal of Computer Science and Technology Volume XXIII Issue I Version I 44 ( ) Year 2023 G .346 .721 .001 .001 .001 .658 Previous literature mentions that in a physical setting, successful ERP implementation is achievable only when high-degree executives have a sturdy dedication to the assignment (Gargeya & Brady, 2005). For numerous reasons, top management commitment to the project is critical throughout the implementation life cycle (Somers & Nelson, 2004). The literature mentions that among all the CSFs for ERP implementation, persistent top management involvement and the top management support at each Critical Success Factors of Remote ERP Implementation: From System Users’ Perspective