Global Journal of Management and Business Research, A: Administration and Management, Volume 22 Issue 5

relationship intelligence which recognizes the way knowledge workers influence the organizational performance, competence intelligence which recognizes the way abilities of knowledge workers influence organizational performance, while structure intelligence recognizes the way organization’s infrastructure environment influence organizational performance. Then it is clear that, BI influence business performance of an organization in many aspects. One of studies revealed that if a firm use BI to collect, organize, and analyse the data which collect enormous amounts from numerous sources, it has the greater ability to add greater value to that firm [8]. Another research emphasized that in order to get the maximum benefit from the generated information, it is essential to have BI systems, the reason is that BI systems have the ability to anticipate future behaviour and their business indicators [19]. In overall perspective, BI tools of the banks help to take the most appropriate business decisions considering both present and historical data. Not only that BI helps to enhance business performance by uncovering latest business ideas, and surviving in this severe competition, getting maximum service from the suppliers, giving maximum service to the customers, solving financial issues, strategic issues, and developing better products and services [20]. This implies that BI perform a significant role in enhancing business performance of organizations, especially in banking sector. In overall perspective, BI tools help to increase the efficiency of the business decisions making process of the banks and it will help to increase the financial and non-financial performance of the banks as well. According to [21] most of the Europe banks are implementing their operational and strategic plans using results and highlights of BI tools. However, in Sri Lanka context, there is no proper BI implementation has been executed by any bank. Further some banks in Sri Lanka have implemented the BI tools particularly with respect to the implementation of ERP systems. However, it is important to determine the operational plans and policies of the bank to compatible with the requirements of BI tools implementation process. The more information banks have on the client base, the easier it will be to attract new customers and service them better. Further, studying on client customer experiences, banks may discover weak places and collaborate with marketing, revenue, and IT to enhance their performance. c) Conceptual Framework The conceptual framework has been developed in relational to the developed hypothesis based on the findings in past literature reviews. Figure 1 illustrates the relationship between research variables. Business Intelligence was used as an independent variable and Business Performance was used as the dependent variable. Following hypotheses were developed to fulfill the research objective. Hypothesis 1 H10: There is no significant impact of BI perception on the business performance of banking sector. H1 a : There is a significant impact of BI perception on the business performance of banking sector. Hypothesis 2 H2 0 : There is no significant impact of BI process on the business performance of banking sector. H2 a : There is a significant impact of BI process on the business performance of banking sector. Hypothesis 3 H3 0 : There is no significant impact of BI product on the business performance of banking sector. H3 a : There is a significant impact of BI product on the business performance of banking sector. Hypothesis 4 H4 0 : There is no significant impact of BI team on the business performance of banking sector. H4 a : There is a significant impact of BI team on the business performance of banking sector. Hypothesis 5 H5 0 : There is no significant impact of BI technology on the business performance of banking sector. H5 a : There is a significant impact of BI technology on the business performance of banking sector. Impact of Business Intelligence on the Business Performance of Banking Sector in Sri Lanka 41 Global Journal of Management and Business Research Volume XXII Issue V Version I Year 2022 ( ) A © 2022 Global Journals