Global Journal of Management and Business Research, A: Administration and Management, Volume 22 Issue 8

Impact of Exchange and Communications Technology on Firm Performance: The Mediation Effect of Supply Chain Capabilities Emad Eldeen Abou α & Idries Alsiddig σ Abstract- Network-enabled enterprise systems called inter- organizational systems use (IOS) go beyond the walls of an organization, allowing partners in the supply chain to collaborate better by exchanging business information in real time. As a result, the study (Case Study: Sudan Food Industry) examined the Mediating Role of Supply Chain Management Capabilities on the Relationship between Inter-Organizational System Use on Firm Performance, with the purposeful participation of (450) participants, to whom the questionnaire was addressed. The information was then gathered from the supply chain and production management at the Sudanese food processing industry. The data was then coded using SPSS and AMOS 26. After ensuring normality, validity, and reliability, a descriptive analysis was conducted and variable correlation was examined. Path analysis was formerly used to test hypotheses. The findings of the study reveal IOS have a positive and significant impact on SCM capabilities. also, SCM capabilities mediating the relationship between IOS and Performance. Keywords: inter-organizational systems, supply chain responsiveness , supply chain integration. I. I ntroduction etwork-enabled enterprise systems called inter- organizational systems (IOS) go beyond the confines of an organization, allowing partners in the supply chain to interact more successfully and share business information in real time (Bakos, 1991; Chatterjee & Ravichandran, 2004; Hartono, Li, Na, & Simpson, 2010). Businesses have implemented a variety of IOS uses, such as vendor managed inventory, electronic data interchange, and collaborative planning, forecasting, and replenishment, to enable supply chain partners to communicate in real time and make informed decisions. To gain a competitive edge, interorganizational systems enable efficient management of activities in a coordinated and integrated manner. According to the resource-based view (RBV) hypothesis, a corporation acquires a competitive edge when it manages and successfully combines resources that are uncommon, valued, heterogeneous, and unique (Barney, 1991; Peteraf & Barney, 2003). Consequently, research in logistics and resource-based theory both Author α σ : Ahfad University for Women. e-mail: ee.abou@auw.edu.sd demonstrate for the mutual advantage of the supply chain network's participants, inter-organizational systems enable an organization to supplement its internal resources and capabilities with external resources made available to the partners. The entire supply chain greatly benefits from the usage of IOS (Asamoah, Agyei-Owusu, Andoh-Baidoo, &Ayaburi, 2019; Hartono et al., 2010). However, there are calls for deeper research into the methods by which IOS use improves firm performance and for the supply chain Blackbox to be opened. (Agbenyo, Asamoah, &Agyei-Owusu, 2018; Aydiner, Tatoglu, Bayraktar, & Zaim, 2019; Yu, Chavez, Jacobs, & Feng, 2018). Therefore, through the following research gaps, the study attempts to cover the food industry in Sudan in order to get the benefit of IOS and SCC in Sudanese food processing industry. The current study thus concentrates on 1) external IOS usage in SCC and 2) the impact of inter- organizational system uses on firm performance. Management's comprehension of the operational dynamics of IOS in the organization is enriched by insights from the investigation of the interaction between IOS use and SCC in improving Firm performance. In this work, we investigate the complex interactions between SCC, Firm performance, and IOS usage. The remaining sections of this essay are organized as follows. Introduction in Section 1, evaluation of pertinent literature in Section 2, and formulation of hypotheses in Section 3. Section 4 presents the research methodology, while Section 5 summarizes the findings. Finally, our analysis and conclusions in Section 6. II. L iterature R eview a) Inter-organizational information systems (IOS) Network-enabled information systems known as inter-organizational information systems (IOS) enable enterprises to efficiently coordinate business operations and supply chain activities across many organizations (Asamoah et al. 2021). Over the past few decades, IOS use and adoption have grown and have moved across numerous industries. According to studies, implementing and utilizing IOS may help achieve the N 57 Global Journal of Management and Business Research Volume XXII Issue VIII Version I Year 2022 ( ) A © 2022 Global Journals