Global Journal of Management and Business Research, A: Administration and Management, Volume 22 Issue 8

Communication → Integration. 0.159 0.301 -0.142 0.558 NO Communication → Responsiveness. 0.091 0.415* -0.323 0.193 YES Exchange → Integration. 0.431† 0.493** -0.062 1.000 NO Exchange → Responsiveness. 0.101 0.380* -0.279 0.365 YES Communication → Efficiency. -0.147 -0.085 -0.062 1.000 NO Communication → Reliability. 0.054 0.118 -0.064 0.764 NO Communication → Flexibility. -0.370* 0.188 -0.558 0.112 YES Exchange → Efficiency. 0.748*** 0.553** 0.195 0.913 NO Exchange → Reliability. 0.241 0.100 0.141 0.760 NO Exchange → Flexibility. -0.296 0.115 -0.410 0.286 NO Coordination → Efficiency. 0.258 0.294† -0.036 0.722 YES Coordination → Reliability. 0.239 -0.226 0.466 0.192 NO Coordination → Flexibility. 0.441* 0.187 0.254 0.453 YES Integration → Efficiency. -0.161 0.592** -0.753 0.010 YES Integration → Reliability. 0.037 0.106 -0.069 0.825 NO Integration → Flexibility. 0.116 0.185 -0.070 0.786 NO Responsiveness → Efficiency. 0.045 -0.418† 0.464 0.073 YES Responsiveness → Reliability. 0.047 0.532† -0.485 0.166 YES Responsiveness → Flexibility. 0.171 0.172 -0.001 0.956 NO YES = there is difference, NO =No difference  The positive relationship between Responsiveness and Communication is only significant for Female.  The positive relationship between Responsiveness and Exchange is only significant for Female.  The negative relationship between Flexibility and Communication is only significant for Male.  The positive relationship between Efficiency and Coordination is only significant for Female.  The positive relationship between Flexibility and Coordination is only significant for Male.  The positive relationship between Efficiency and Integration is stronger for Female.  The negative relationship between Efficiency and Responsiveness is stronger for Female.  The positive relationship between Reliability and Responsiveness is only significant for Female. V. D iscussion The results of the study provide initial verification of the effectiveness of the IT artefact in explaining the level of Firm performance of firms. First: the relationship between IOS Use for Intelligence (exchange) has positively and significant influence on firm Performance (Efficiency, Reliability and Flexibility)so, the rationale is to allow company to obtain information and then use it and exchange to get the benefit from the coordination and integration capabilities as it is supposed. In addition, companies are working to enhance the capabilities of information that helps business to became strong in their performance, which is directly reflected in the supply chain of companies. Therefore, this result is consistent with the results of previous studies that noted that the use of IOS in general enhances the ISO of supply chain management in general (Agbenyo et al. 2018; Asamoah et al. 2019; Asamoah et al. 2021a). On the contrary, we find that IOS Use for Communication has not positively and significant influence on firm Performance (Efficiency, Reliability and Flexibility) . consequently, this indicates that refer to Dal Foods industry is not leading to a staggering improvement in supply chain management capabilities specifically in IOS Use for (Communication). However, Communication were not correlated with higher supply chain response. The results provide empirical support for prior studies on the IOS (exchange) in predicting the level of Firm performance of firms (Asamoah et al., 2019; Impact of Exchange and Communications Technology on Firm Performance: The Mediation Effect of Supply Chain Capabilities 66 Global Journal of Management and Business Research Volume XXII Issue VIII Version I Year 2022 ( ) A © 2022 Global Journals