Global Journal of Management and Business Research, A: Administration and Management, Volume 22 Issue 9

Do Components of Management Information Systems Play a Role in Achieving the Quality of Health Services in Bahrain? Mohamed Bader Abdulla Al-Haddad α , Marwan Mohamed Abdeldayem σ , Horiya Mohamed Ahmed Al Deeb ρ & Maryam Abdul Aziz Al-Thawadi Ѡ Abstract- The aim of this research is to identify the role of the components of management information systems “MIS” (Hardware, software, personnel and data components) in achieving the quality of the health services at Salmaniya Medical Complex in the kingdom of Bahrain. A straightforward random sample method was used to conduct a survey of 401 employees. The results of the questionnaire survey, which were distributed to a representative sample of employees, serve as the foundation for the analysis. at Salmaniya Medical Complex in the Kingdom of Bahrain. The research hypothesized that there is a positive significant role for the components of management information systems (Hardware, software, personnel and data components) in achieving the quality of health services at Salmaniya Medical Complex in the Kingdom of Bahrain. The findings revealed that there was a positive significant role for the components of management information systems in achieving the quality of health services at the medical complex in questions. Moreover, the results indicated that there were no significant differences relating to the role of the components of management information systems in question in achieving the quality of health services at the medical complex in questions due to the demographics (Gender, age, qualifications, years of experience and position) ealth organizations of various classifications seek to upgrade the level of services they provide to reach the degree of excellence, which is an example that both service providers and beneficiaries alike aspire to (Abdul Qadir, 2020). The recent period has witnessed advanced developments relating to the quality of health services as this endeavour has become a necessary requirement for all health organizations, which has made the administrations of these organizations face very important responsibilities towards challenges that they must cope with in order to improve the quality of health services (Al-Mousawi, 2016). The presence of information systems in health Author α : Salmaniya Medical Complex, Kingdom of Bahrain. e-mail: marwan.abdeldayem@asu.edu.bh Author σ ρ Ѡ : College of Administrative Sciences, Applied Science University (ASU), Kingdom of Bahrain. organizations is an important aspect of improving services and increasing its quality in order to keep pace with scientific and technological changes in the health field (Al Gazali & Ali, 2022). The remaining parts of the paper are laid out as follows: The review of the literature is presented in section 2.The method is explained in Section 3.Sections (4) and (5) contain explanations for the discussion and results of statistical analysis, while section (5) contains conclusions. II. T heoretical F ramework and L iterature R eview a) Management Information Systems i. Definition of management information systems A management information system is defined as a set of interrelated components for collecting, retrieving, processing, storing and distributing information to support decision-making and control in an organization (Laudon & Laudon, 2014). ii. Importance of management information systems • Providing appropriate information at the appropriate time to support decision-making for all administrative levels. • Allocating horizontal and vertical communication channels between the administrative units associated with the organization in order to establish easy procedures for their retrieval. • Good relationship with customers and achieving competitive advantage, growth and development (Yasser et al., 2014). iii. Components of management information systems • Hardware: They are the input units, which are the keyboard, audio pickups and scanners that work on data entry, as well as the output units, which are responsible for outputting the results in the form of audio or visual information or texts printed on paper.In addition, units of storing information from laser hard and flexible disks (David, 2014). • Software: it includes operating systems that manage devices and form interactions between devices and users. It also includes software applications that provide something useful to the user. In addition, H 1 Global Journal of Management and Business Research Volume XXII Issue IX Version I Year 2022 ( ) A © 2022 Global Journals Keywords: components of management information systems, hardware, software, data, quality of health services, kingdom of bahrain. I. I ntroduction