Global Journal of Management and Business Research, A: Administration and Management, Volume 22 Issue 9

software can be classified into horizontal software that serves all organizations such as Microsoft Office and Adobe Acrobat, and vertical software that serves specific requirements in organizations, such as software used by stores to control inventory purchases and sales (Abdeldayem & Aldulaimi, 2019 & 2020; Artit, 2021). • Personnel: Individuals in MIS can be classified into systems analyst, programmer, computer engineer, software engineer, network engineer, computer operator, and database administrator (Abdeldayem & Sadeek 2018; Elizabeth & Ventus, 2008). • Data: They are the facts, principles, and instructions that come in a formal and appropriate form for communication, analysis, interpretation and operation by individuals and automatic machines. Data are considered raw facts and can come in the form of a number or phrase for producing information in management information system (Abdeldayem & Darwish, 2018; Dinesh,2014). iv. Advantages of information in a management information system Information must be accurate, error free, relevant, timely, complete, clear, objective, measurable and easy obtainable (Mamary et al., 2014). b) Quality of Health Services i. Definition of quality of health services The quality of the health services is the ability to achieve a health service that exceeds the expectation of the patients in the right place, at the right time, and at the right price (Mosadeghrad, 2014). ii. The importance of the Quality of Health Service • Quality in the health service is a prominent indicator in measuring the level of satisfaction achieved by patients with the health service provided to them by health organizations. • Ensuring the physical and psychological health of the patients. • Developing and improving communication tools between health service beneficiaries and provides. • Enabling health organizations to perform their tasks efficiently and effectively. • Improving the morale of employees in health organizations and enhancing their confidence in the effectiveness of their work, which leads to the best. • Providing a distinguished health service that will achieve the patient’s satisfaction and increase their loyalty to the health organization, which is an effective media means for that organization (Saad & Amsheeri, 2017). iii. Dimensions of Health Service Quality • Tangible: it represents the physical facilities, equipment, people, and materials that can be perceived through human senses. • Responsiveness: it is the voluntary presence of the service provider to the serve of the patient in a good, accurate and timely manner. • Reliability: it is represented in transforming the capabilities of resources to perform the services in a safe, active, stable and compatible with what has been agreed upon. • Assurance: Represents the understanding of employees and their ability to achieve trust. • Empathy: it refers to caring for the patient, helping him in a unique way, and providing effort and feelings to know his needs (Mileide et al. , 2013). III. M ethodology a) Research Problem Based on various studies that confirmed that importance of the components of management information systems (software, personnel and data components) and its positive role in achieving the quality of health services at Salmaniya Medical Complex in Kingdom of Bahrain. The problem of research could therefore be expressed in the following key questions: “What is the role of the components of management information systems (hardware, software, personnel and data components) in achieving the quality of health services at Salmaniya Medical Complex in Kingdom of Bahrain?” b) Research Hypotheses Main hypothesis 1 H1: There is a positive significant role for the components of management information system (Hardware, software, personnel and data components) in achieving the quality of health services at Salmaniya Medical Complex in the Kingdom of Bahrain. Main hypothesis 2 H1: There are positive significant differences relating to the role of components of management information systems in achieving the quality of health services at Salmaniya Medical Complex inthe Kingdom of Bahrain due to the demographics (gender, age, qualification, years of experience and position). 2 Global Journal of Management and Business Research Volume XXII Issue IX Version I Year 2022 ( ) A © 2022 Global Journals Do Components of Management Information Systems Play a Role in Achieving the Quality of Health Services in Bahrain?