Global Journal of Management and Business Research, A: Administration and Management, Volume 22 Issue 9

Table 7: Analysis of the quality of health services, reliability dimension Sr. Statement Mean Standard Deviation Ranking Mean Interpretation 1 When the hospital promises to do something at a certain time, it will stick to it. 3.13 0.810 2 Neutral 2 The hospital provides timely services 2.94 0.651 5 Neutral 3 The hospital is providing service correctly from the first time. 2.96 0.621 4 Neutral 4 The Hospital maintains error-free records. 3.03 0.646 3 Neutral 5 The hospital seeks to solve problems of patients and auditors. 3.38 0.759 1 Neutral Average 3.09 0.097 Neutral The general average of the variable (quality of health services, reliability dimension) reached 3.09 in Table 7, indicating that the research sample's opinions were moderate in this regard. Table 8: Analysis of the quality of the health services, assurance dimension Sr. Statement Mean Standard Deviation Ranking Mean Interpretation 1 Staff behaviour enhances confidence for patients and auditors. 3.97 0.595 1 Agree 2 Patients feel safe when dealing with employees. 3.80 0.417 3 Agree 3 The staff is always kind and patients. 3.04 0.619 4 Neutral 4 Staff has the knowledge to answer questions from patients and reviewers. 3.91 0.629 2 Agree Average 3.68 0.565 Agree Table 8 indicated that the general average of the variable (assurance dimension, quality of health services) reached 3.68, indicating that the research sample's opinions were high on this dimension. Table 9: Analysis of the quality of the health services, empathy dimension Sr. Statement Mean Standard Deviation Ranking Mean Interpretation 1 Staff provide personal attention to patients. 4.13 0.639 5 Agree 2 The patients’ management pays attention to patients. 4.16 0.619 3 Agree 3 Staff understand the special needs of patients. 4.18 0.608 1 Agree 4 Staff working hours are decided according to the patients’ needs. 4.15 0.627 4 Agree 5 The interests of the patients are important to the hospital 4.17 0.605 2 Agree Average 4.16 0.620 Agree The general variable (empathy dimension, quality of health services) reached 4.14 in Table 9, indicating that the research sample's opinions were high on this dimension. a) Testing Research Hypothesis To make sure that the main hypothesis (1) is correct,” there is a positive significant role for the components of the management information systems, hardware, software, personnel and data components in achieving the quality of health services at Salmaniya Medical complex in Kingdom of Bahrain, multiple linear regression analysis was used where the results showed the following: The components of management information systems Correlation co-efficient with the quality of health services Significance Hardware 0.856 0.00 Software 0.780 0.00 Personnel 0.533 0.00 Data 0.297 0.00 5 Global Journal of Management and Business Research Volume XXII Issue IX Version I Year 2022 ( ) A © 2022 Global Journals Do Components of Management Information Systems Play a Role in Achieving the Quality of Health Services in Bahrain? Table 10: The result of the multiple regression analysis of the role of the components of management information systems (hardware, software, personnel, and data components) in achieving the quality of the health services at Salmaniya Medical Complex in the Kingdom of Bahrain