Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 1

arises as to when shouting in communication can make sense. Whether there are cases in which contact must be made 'in capitals' in the mind as mentioned above. In this regard, we would like to give an example of a situation in which communication had to be made 'in capitals' in the sense as mentioned above. in the context of the training consultancy work carried out in the professional life of the writer of this article; there have been years dedicated to hotel management. At the end of a course, all those attending were entitled to take part in an internship, which in 99% of cases would turn into a permanent job. Among those attending was a girl who felt comfortable wearing extremely flamboyant dark clothes despite having an average student demeanour. The girl was characterised by at least 20 piercings on her face, tattoos starting from her neck and reaching up to her ankles, and necklaces and bracelets that were intended to be dog collars. The clothes were, of course, studded black leather with numerous rips made voluntarily. At the end of the period, the undersigned pointed out that the girl would have to change her bestiary at least and would also have to remove any piercing on her body as all girls had to enter 5-Star luxury hotels in an Italian city as part of the reception. Nothing could be done about the tattoos, even though my advice had been to cover them with a thick coat of foundation. The girl contemptuously pointed out to me that 'she was like that and whoever wanted to offer her a job had to accept her being that way. To this reply, I pointed out that she had made a mistake in looking for a job, as her outfit and appearance were optimal for a disco but completely out of place for a reception desk in a 5-star luxury hotel. On the first day of work, the girl showed up at the hotel reception dressed and decked out as was her custom. The head receptionist invited her to leave the desk and move to a room near where the customers were dealing with the receptionists. After a brief telephone conversation between the head receptionist and the hotel manager, the head receptionist asked the girl to go home as the hotel had decided not to give the internship to her but to request other female students. In this situation, the girl started to raise her voice, saying that even in a five-star hotel, they had to accept her being there. At this point, the concept of politeness in communication started to lose its meaning completely. Politeness had now disappeared as the head receptionist, in a very calm manner, had already explained why the girl could not work in that hotel. The arrival of the manager in the room adjacent to the reception turned into a moment of communication implemented 'in capitals'. Obviously there. Given the environment, there was no loud shouting, and there was no act that was not more than polite. But the overall communication was not polite but was enacted 'in capitals'. The manager, in fact, in a severe, firm manner and with a highly eloquent look, imposed, in a voice of a Communication, therefore, whether verbal or written outside of the budget issue, must always be initially polite because politeness should be the central element of an interlocution between persons whether or not they belong to a company or have a lesser relationship with a company, but politeness cannot be a firm, constant and long-lasting thing if, in the face of this politeness, on the part of the interlocutor there is not as much politeness. In cases of imbalance between communication that takes place between a company and a third party, even a third party company, or communication that takes place between persons working within and of the company cannot but require communication, initially polite, which, however, in a very short time, must turn into communication 'in capital letters' because otherwise the imbalance would cause, in the sphere of communication and interlocution, a potential victim of the communication is a potential strong element of the communication that would overwhelm the victim, a circumstance that is unacceptable in the sphere of communication between physical subjects but even less acceptable in the sphere of communication between companies and third parties outside companies 5) The Teaching of Bluebeard and Corporate Communication to External Third Parties or Internal Company Employees/Managers When dealing with the issue of disclosure outside the company, there is a tendency to emphasise more the right to disclosure of third parties outside the company than the right to corporate privacy. This tendency is due to the development, which has taken place, especially in recent decades, of the recognition of a right to corporate disclosure of any party external to a company. The right to information on the company's 39 Global Journal of Management and Business Research Volume XXIII Issue I Version I Year 2023 ( ) A © 2023 Global Journals higher tone than usual, on the girl to leave the hotel. This occurred within two minutes. In this case, it is clear that polite communication would have had no effect and would only have been counterproductive. Other communication cases that have to be made 'in capitals' concern cases where, for example, in an accommodation establishment, customers behave in a disorderly manner disturbing all those nearby. In that case, polite communication may be the first step, but it generally creates no effect. In that case, communication must be done 'in capitals' and thus, with 1° of politeness far below what might be expected in a hospitality establishment. Of course, this does not only apply to accommodations but to all enterprises. When an employee is reprimanded two or three times for acts that cause annoyance to colleagues next to his desk, the initial politeness must, absolutely, be replaced by a communication 'in capitals' because, if this is not done, the polite communication will have no effect and the disturbing acts will continue. Communicating through Non-Communication or Over-Communication