Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 10

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(2016), Business process maturity models: a systematic literature review, Information and Software Technology , Vol. 75, pp. 122-134. Doi: 10.1016/j. infsof.2016.01.010 26. van Looy, A., de Backer, M., Poels, G. and Snoeck, M. (2013), Choosing the right business process Innovative Multicriteria Approach to Business Process Management Maturity in the Public Sector Global Journal of Management and Business Research ( A ) XXIII Issue X Version I Year 2023 67 © 2023 Global Journals