Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 10

The processes are documented in an electronic and standardized way, providing support to their performance, management and analysis for possible reconfiguration. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) Implementation and Execution of Processes The process documentation is implemented and executed with standardization and on an ongoing basis. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) Control and Measurement of Processes Processes are controlled and measured using methods established in the sector. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) Process Improvement and Innovation Innovation techniques are established to improve the critical processes in the sector. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) INFORMATION TECHNOLOGY Information Systems for Process Management Existence of a standardized IT system that follows the standards of the sector's processes, assists in the communication between the interested parties, sectors, departments and other institutions, supporting the processes. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) Infrastructure for the Execution of Processes The processes are executed with the support of all necessary IT resources, such as: reports, specific equipment, software, among other technological resources. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) Control and Measurement of Processes Processes are measured and controlled by integrated IT systems. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) Innovation and Technological Improvement Process improvement projects are carried out through the support of integrated IT systems. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) PEOPLE Skills and Expertise The sector has servers that have skills in managing and executing processes on a large scale. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) Training The sector provides training to servers to maintain the knowledge and skills relevant to the processes, in order to make them skilled in execution and management. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) Team Work The achievement of the desired results of the processes is obtained from teamwork, extending to other sectors. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) Leadership Conduct The servers (not just the boss) feel responsible for the results of the sector's processes and propose improvements to achieve increasingly better results. ( ) Very rare (VR) ( ) Rare (R) () Medium rare (MR) ( ) Medium (M) ( ) Frequent medium (FM) ( ) Frequent (F) ( ) Very frequent (VF) Innovative Multicriteria Approach to Business Process Management Maturity in the Public Sector Global Journal of Management and Business Research ( A ) XXIII Issue X Version I Year 2023 69 © 2023 Global Journals