Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 10

 The management must carry out the process management actions, not only aiming to comply with the rules, but spontaneously;  The sector must propose improvements to guarantee the progress of the processes;  The management must seek more actions in the management of the sector's processes. Innovative Multicriteria Approach to Business Process Management Maturity in the Public Sector Global Journal of Management and Business Research ( A ) XXIII Issue X Version I Year 2023 72 © 2023 Global Journals