Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 2

1. Covid-19 impact on the LMD market and company operations. 2. The future of LMD market in Saudi Arabia. 3. Market trends and challenges. In order to address the research objectives, the sampling approach used ensured that data was collected from highly knowledgeable participants in order to obtain insights on LMD market in Saudi Arabia. Thus, a purposive sampling strategy was used in which respondents were chosen based on their ability to provide the information needed to address the research questions (Saunders et al., 2019). Specifically, the interview data was obtained through 9 semi-structured interviews. First, the list of target population prepared using the government’s online listed directory from the Communications & Informat ion Technology Commission (CITC). This website provided the information of current courier companies with active licenses. Also, another source of identifying companies working on LMD sector was through online tools. Google and LinkedIn were searched using keywords including delivery companies in Saudi Arabia, newly established mail delivery in Saudi Arabia, LMD companies in Saudi Arabia. Third, researcher connections and work colleagues were asked to recommend companies. Preliminary planning for interview process Objective & requirements Literature review Issues & constraints Timeline Interview design Research objectives Gaps on secondary data Markets trends and changes Covid-19 Questions creations Email draft introduction to candidates Sample & target selection Company list Sample size Sampling technique Potential targets Ethical check Questions checked Consent form Confidentiality process Pilot test Communication methods Phone call Email WhatsApp Online platforms (MS teams, Zoom) Engagement of potential participants Administration of data collection: Collection of data Managing data risks Quality assurance Termination Data Management Privacy & confidentiality Data storage & security Data retrieval Data editing and validation Data extraction and coding Data preparation for analysis An Assessment of the Last Mile Delivery Market in Saudi Arabia during and Post COVID-19 © 2023 Global Journals 76 Global Journal of Management and Business Research Volume XXIII Issue II Version I Year 2023 ( ) A Figure 9: Interview Design, Data Collection & Data Analysis Process (Source: Developed for this Research)