Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 5

Absenteeism Pay equity Ct6 66 23 Reward valence Ct7 48 41 Control Monitoring the completion of the task C1 30 59 Performance evaluation C2 58 31 Request for results C3 50 39 Internal Communication Dissemination of information through the company's conventional channels Ci1 74 15 Broadcasting a single message Ci2 66 23 Dissemination of recognition of the merit of Workers Ci3 37 52 Diffusion of reinforcement of values and good conduct in the Leadership Ci4 32 57 j) Results of the Descriptive Analysis to Identify Strategic Activities The decrease in paid time without any actual work departure for the quality defect indicator is explained by the improvement in workers' skills, in the Table 8: Identification of Strategic Activities Activities N Mean Statistical deviation Statistical variation Statistics Standaed deviation Com1_Training by necessity 89 1,64 0,047 0,440 0,194 Com2_On-job training 89 1,74 0,053 0,501 0,251 Com3_Systematization of the knowledge of each task 89 1,79 0,048 0,457 0,209 Com4_Accountability of the task 89 1,64 0,053 0,501 0,251 Ct1_Modern and safe infrastructure 89 1,88 0,053 0,503 0,253 Ct2_Modern technology 89 1,68 0,044 0,420 0,176 Ct3_Healthy sanitary facilities 89 1,23 0,040 0,376 0,142 Ct4_Safety at work 89 1,69 0,044 0,412 0,170 Ct5_Fair and adequate compensation 89 1,56 0,050 0,475 0,226 Ct6_Wage equity 89 1,82 0,048 0,452 0,204 Nt7_Valency of the reward 89 1,34 0,053 0,503 0,253 C1_Self control 89 1,32 0,044 0,420 0,176 C2_Performance evaluation 89 1,69 0,044 0,412 0,170 C3_Request for results 89 1,77 0,053 0,497 0,247 Ci1_Diffusion of information through conventional channels 89 1,82 0,048 0,452 0,204 Ci2_Single message broadcast 89 1,62 0,048 0,452 0,204 Ci3_Dissemination of workers' merit recognition 89 1,26 0,051 0,483 0,233 Ci4_Dissemination of reinforcement of values and good leadership conduct 89 1,22 0,047 0,446 0,199 Source: Processed by Spss Therefore, the mitigation of malfunctions and hidden costs accounted for in the quality defect indicator is explained in the improvement of skills levels (preferably providing on-the-job training, systematization of tasks), in the improvement of control levels (evaluating performance and monitoring achievement of activities to carry out the task on time and issue a report on its execution), improving some working conditions (opting for modern infrastructure, opting for equipment with the latest technology, improving safety in handling Predictive Testing for the Management of Hidden Costs in Organizations 98 Global Journal of Management and Business Research Volume XXIII Issue V Version I Year 2023 ( ) A © 2023 Global Journals improvement of some working conditions, in the improvement of some control actions and in the improvement of internal communication, as can be seen in the Table 8.