Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 9

Determinants of Electronic Banking Service Adoption the Case of Economic Leadership in Bank in Economics Leadership Global Journal of Management and Business Research ( A ) XXIII Issue IX Version I Year 2023 20 © 2023 Global Journals 7. IT: Set of tools, processes, and methodologies (such as coding/programming, data commu- nications, data conversion, storage and retrieval, systems analysis and design, systems control) and associated equipment employed to collect, process, and present information. In broad terms, IT also includes office automation, multimedia, and telecommunications 8. An Electronic Payment: (E-payment), in short, can be simply defined as paying for goods or services on the internet. It includes all financial operations using electronic devices, such as computers, smart phones or tablets. i) Organizing of the Research thesis The research thesis would be organized in to three chapters and ethical issues the First chapter deals with introduction of the study, Back grounds of the study area, Statements of the problem, Objectives of the study, Research hypothesis, Significance of the study, scope (delimitation) of the study, limitation of the study, operational definition and out line of the study. The second chapter introduce reviews of related literature in the area of the study. The third chapter deals with Introduction, study area, source of data, the research design, population and sample procedures, data processing and analysis and finally ethical issues (time and cost budget) and reference. C hapter T wo: R eview of R elated L iterature a) Theoretical Review of Literature The economics leadership is changing at an astounding rate and technology is considered to be the key driver for these changes around us. An analysis of technology and its uses show that it has permeated in almost every aspect of our life. Many activities are handled electronically due to the acceptance of information technology at home as well as at workplace. The ATM and the Net transactions are becoming popular. But the customer is clear on one thing that he wants net-banking to be simple and the banking sector is matching its steps to the march of technology. E- banking or Online banking is a generic term for the delivery of banking services and products through the electronic channels such as the telephone, the internet, the cell phone etc. The concept and scope of e-banking is still evolving. It facilitates an effective payment and accounting system thereby enhancing the speed of delivery of banking services considerably (Kamrul, 2009). i. Definition of E-banking E-banking has a variety of definitions all refer to the same meaning, the following section show some of these definitions. E-banking is a form of banking service where funds are transferred through an exchange of electronic signal between financial institutions, rather than exchange of cash, checks, or other negotiable instruments (Kamrul 2009). E-banking, also known as electronic funds transfer (EFT), is simply the use of electronic means to transfer funds directly from one account to another, rather than by check or cash (Malak 2007). Electronic banking is one of the truly widespread avatars of E-commerce the economics leadership over. ii. Types of E-banking E-banking can defined as a variety of platforms such as internet banking or (online banking), TV-based banking, mobile phone banking, and PC (personal computer) banking (or offline bank banking) whereby access these services using an intelligent electronic device, like PC, personal digital assistant (PDA), automated teller machine (ATM), point of sale (POS), kiosk, or touch tone telephone (Alagheband 2006). According to Alghaeband, there are different types of E- banking and some of the basic are discussed as follow: 1. Automated Teller Machines (ATM) - It is an electronic terminal which gives consumers the opportunity to get banking service at almost any time. To withdraw cash, make deposits or transfer funds between accounts, a consumer needs an ATM card and a personal identification number (PIN) (Malak, 2007). 2. Point-of-Sale Transfer Terminals (POS) - The system allows consumers to pay for retail purchase with a check card, a new name for debit card. This card looks like a credit card but with a significant difference. The money for the purchase is transferred immediately from account of debit card holder to the store's account (Malak 2007) 3. Internet/extranet Banking - It is an electronic home banking system using web technology in which Bank are able to conduct their business transactions with the bank through personal computers (Ivatury & Layman, 2006) 4. Mobile Banking - Mobile banking is a service that enables to conduct some banking services such as account inquiry and funds transfer, by using of short text message (SMS) (Ivatury & Layman, 2006). 5. Agency Banking - Agency Banking is a service outlet contracted by financial institution or mobile network operator to process client’s transactions rather than a bank teller. It is the owner or an employee of the retail outlet who conducts the transaction and lets its client deposit, withdraw and transfer funds, pay their bills, inquire about an account balance, or a direct deposit from their employer, or receive government benefits. Banking agents can be pharmacies, super markets, conveniences stores, lottery outlets, post offices etc. (Ivatury & Layman, 2006). iii. Need for E-banking One has to approach the branch in person, to withdraw cash or deposit a cheque or request a