Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 9

Determinants of Electronic Banking Service Adoption the Case of Economic Leadership in Bank in Economics Leadership Global Journal of Management and Business Research ( A ) XXIII Issue IX Version I Year 2023 21 © 2023 Global Journals statement of accounts. In true e-banking, any inquiry or transaction is processed online without any reference to the branch (anywhere banking) at any time. Providing e- banking is increasingly becoming a "need to have" than a "nice to have" service. The net banking, thus, now is more of a norm rather than an exception in many developed countries due to the fact that it is the cheapest way of providing banking services. Banks have traditionally been in the forefront of harnessing technology to improve their products, services and efficiency. They have, over a long time, been using electronic and telecommunication networks for delivering a wide range of value added products and services. The delivery channels include direct dial-up connections, private networks; public networks etc. and the devices include telephone, Personal Computers including the Automated Teller Machines, etc. With the popularity of PCs, easy access to Internet and Economics leadership Wide Web (WWW), Internet is increasingly used by banks as a channel for receiving instructions and delivering their products and services to their. This form of bankingis generally referred to as Internet Banking, although the range of products and services offered by different banks vary widely both in their content and sophistication (Salman & Kashif 2010). iv. Benefit of E-banking System 1. Benefit of E-banking for Banks It should be noted that E-banking can bring about various benefits for banks and their as well. It is obvious that cost savings, efficiency, gaining new segments of, improvement of the banks reputation and better customer services and satisfaction are primary benefits to banks (Alagheband, P 2006). Under the view of Alagheband, P (2006), relevant costs for conducting a banking transaction via online are much lower than via a brick and mortar branch. Moreover, Malak, J (2007) contends that one of the most important factors influencing the practice of E- banking by banks is the need to build up strong barriers to customer exiting. Under the view of the author, once become familiar with the utilization of full service E- banking, it is unlikely that they will change to another financial institution. Specifically, banking industry has also received numerous benefits due to growth of E- Banking infrastructure (Quaddus, M, and Hofmeyer G 2007). The growth of E-banking has greatly helped the banks in controlling their overheads and operating cost. Many repetitive and tedious tasks have now been fully automated resulting in greater efficiency, better time usage and enhanced control. The rise of E-banking has made banks more competitive. It has also led to expansion of the banking industry, opening of new avenues for banking operations. Electronic banking has greatly helped the banking industry to reduce paper work, thus helping them to move the paper less environment .Electronic banking has also helped bank in proper documentation of their record And transactions. The reach and delivery capabilities of computer networks, such as the Internet, are far better than any branch network Zeleke, A (2016). 2. Benefit of E-banking for The benefit of E-banking is not limited to banks but also to their. Thanks to the emergence of the Internet, banking transactions are no longer limited to time and geography. It is very easy for consumers throughout the economics leadership to access to their bank accounts 24 hours per day and seven days a week can enjoy a variety of services, especially services which are not provided by traditional bank economics leadership (Pham 2010). It is argued that one of the greatest benefits that E-banking brings about is that it is not expensive or even free for to utilize E-banking products/services. However, some people believe that prices appear to be one factor that is impedimental to the diffusion of E-banking (Zeleke, A. (2016). The price debates often revolve around geographical differences and disparities between costs of Internet connections and telephone call pricing. It has also been believed that E-banks have been changing to respond to “increasingly changing demands (Pham 2010). There has been a tendency that customer don’t want to travel to or from a bank branch to conduct some banking transactions. In other words, they want to utilize E- banking to save time and money. E-banking can bring about convenience and accessibility, which will have positive effects on customer satisfaction and loyalty (Pham 2010). It is totally possible for to manage their banking transactions whenever they want and to enjoy improved privacy in their interactions with the bank. In addition, can enjoy more benefits at lower cost levels by utilizing E-banking (Zeleke, A. (2016). It is contended by Turban (2008), that E-banking is really beneficial to such as:- Business organizations are trying to uncover the new technologies coming from the E-commerce applications which has a lower transaction cost resulted to eliminate association in distributing channels (Salman & Kashif 2010). The cost can be reduced to zero in some services like information and manufactured goods information. Transaction of low cost and easiness provides to adopt the new trend of technology to trade information among different groups and business parties. Information and Communication technology transformed business to go from local and global. However it has been said that E-banking is vital in the banking sector of developing countries (Turban, D 2008). The online payment system is quite new in banking institutions and dispersion of these innovations can result in more competent online banking systems which resulted in lots of changes in the technologies of the banking sector. Generally E- banking has a benefits for banks, and for the economy (Kamrul, H 2009).