Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 9

Determinants of Electronic Banking Service Adoption the Case of Economic Leadership in Bank in Economics Leadership © 2023 Global Journals Demographic and Socio-Cultural Factors Source: Own Survey 2021 G. C Demographic And Socio-Cultural Factors: Table 4.7 item 1, regarding to E-Banking makes it easier to do banking activities.11.7 percent of respondents said strongly disagree, 13 percent of the respondents said disagree, 10.5 percent of the respondents were Moderate, 53.7 percent of the respondents agreed, 11.1% of the respondents were strongly agreed. So, most of respondents were agree on. The strongly agreed respondents were the least. In Item 2: From the bank perspective it is easy to use E- Banking to accomplish banking tasks; 72.8% of the respondents were strongly disagreed, 8% of were disagree, 12.4% of the respondents were Moderate, 4.9% of the respondents were agreed and 1.9% of the respondents preferred strongly agree. The major respondents selected strongly disagree which is 72.8% and 1.9% of are the least for strongly agree. From the above analyses the bank should change the perception of accomplishing banking tasks by using e banking service. In Item 3: Using E-Banking simplify the activity of workers to deliver service to: the 1.9 percent of the respondents were strongly disagree, 1.2 percent of the respondent were disagreed, 27 percent of the respondents were Moderate, 102 percent of the respondents were agreed and 17.3 were strongly agreed. Therefore the bank provide effective and accessible e banking service to the. The management of the bank provide training courses for its staff when introducing e banking service; 75.9% of the respondents were strongly disagreed, 5.6% were disagree, 4.3% the respondents were Moderate, 7.4% of the respondents were agreed and 11% of the respondents preferred strongly agree. The major respondents were strongly disagreed which is 75.9% and 4.3% are the least for strongly agree. Because of the above reason the bank should give training course for the staff about e –banking service implementation. In Item 5: Age is fundamental factors on use of e- banking service. 4.3% of the respondents were strongly disagree, 3.1% disagree, 64.8% moderate 11.1 agree and 16.7% of the respondents preferred strongly agree. The major respondents selected were moderate which is 64.8% and 3.1% are the least to disagree. In Item 6: Educational level is the most important issue in using e-banking service. 2.5% of respondents were strongly disagree, 1.8% ware disagree, 16.7% moderate, 56.2% ware agree and 22.8 % of respondents ware strongly agree. So support educational centers to improve the quality of ability to use e banking service. In Item 7: Social class is significant issue for using e- banking service. 6.8% of the respondents were strongly disagreed, 25.3% were disagree, 19.2% the respondents were Moderate, 47.5% of the respondents were agreed and 1.2% of the respondents preferred strongly agree. The major respondents were agreed which is 47.5% and 1.8% are the least for disagree. Because of the above reason the bank should identified social class of the by producing new products. Global Journal of Management and Business Research ( A ) XXIII Issue IX Version I Year 2023 30 In Item 4: No. Items Strongly Disagree Disagree Moderate Agree Strongly Agree No. % No. % No. % No. % No. 1 E-Banking makes it easier to do banking activities 15 11.7 21 13 17 10.5 87 53.7 11.1 2 From the bank perspective it is easy to use E-Banking to accomplish banking tasks 118 72.8 13 8 20 12.4 8 4.9 3 Using E-Banking simplify the activity of workers to deliver service to. 3 1.9 2 1.2 27 16.7 102 62.9 4 The management of the bank provide training courses for its staff when introducing e banking service. 123 75.9 9 5.6 7 4.3 12 7.4 5 Age is fundamental factors on use of e-banking service. 7 4.3 5 3.1 105 64.8 18 11.1 6 Educational level is the most important issue in using e-banking service. 4 2.5 3 1.8 27 16.7 91 56.2 7 Social class is significant issue for using e-banking service. 11 6.8 41 25.3 31 19.2 9 77 47.5 8 Attitude toward banking saving money is important to using e –banking service. 2 1.2 15 9.3 38 23.5 47 29