Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 9

Determinants of Electronic Banking Service Adoption the Case of Economic Leadership in Bank in Economics Leadership Global Journal of Management and Business Research ( A ) XXIII Issue IX Version I Year 2023 35 © 2023 Global Journals  Protect security risk to increase the decision of using the system.  Provided technology for users to use E-banking service via helped with technology.  The bank minimizes the cost of e-banking service to attract different.  Provides guideline on the use of e-banking service facility to create clear awareness for user of e banking on the banks.  Create awareness to the customer how to use e- banking service by using mobile phone.  Improve technical and managerial sill of e -banking service implementation  Cooperate with Ethio -telecom to improve network access of the bank.  The bank should be cooperating with government to get support and to initiate to use technological innovation.  Improve ICT infrastructure to improve the effectiveness of e banking service for.  Change the perception of accomplishing banking tasks by using e banking service.  Provide effective and accessible e banking service to the.  Give training course for the staff about e –banking service implementation.  Support educational centers to improve the quality of ability to use e banking service.  Identified social class of the by producing new products.  Upgrade E-banking service regarding to accessibility of the.  Reform the payment system of e banking service  Increase the numbers of pos, ATM, agents to access effectively the service.  Give awareness usage of time to their.  Follows the tax police continuously to get honesty with the.  Follows comfortable bureaucracy system to improve e banking service. List of Acronyms ATM: Automated teller machine ATS: Automated transfer system AVR: Automated voice response CBE: Economics leadership economics in Bank of Ethiopia E-Banking: Electronic banking E-Commerce: Electronic Commerce EFT: Electronic Fund Transfer E-Payment: Electronic payment ICT: Information communication technology IT: Information technology NBE: National bank of Ethiopia NPS: National payment system PC: Personal computer PDA: Personal digital assistance POS: Point of sale PEOU: Perceived Ease of Use PU: Perceived Usefulness R eferences R éférences R eferencias 1. Datta, S. K. (2010). Accepance of e-banking among adult : An emperical investigation in India. 2. Journal of Internet Banking and Commerce, 15, 1. Retrieved October 09, 2017, from http://www. icommercecentral.com/open-access/acceptance-of -ebanking-among-adult--an-empirical-investigation- in-india-1-17.php?aid=38370 3. Natasha, M., Faiza, S., Maryum, A., & Atta, R. (2014). The factors effecting e-banking usage in Pakistan. Journal of Management Information System and E-commerce, 1(1), 57-94. 4. Worku, G. (2010). Electronic banking in Ethiopia: Practices, opportunities and challenges. Journal of Internet Banking and Commerce, 15 (2), 1-8. Retrieved September 12, 2017, from http://www. icommercecentral.com/open-access/electronic- banking-in-ethiopia-practices-opportunities-and- challenges-1-8.php?aid=3839 5. Kindie, H. (2016). ’perception towards Mobile banking security: The case of Economics leadership economics in Bank of Ethiopia in Addis Ababa. (master's thesis), ECONOMICS LEADERSHIP University, School of Information Sciences, Information Science. 6. Zeleke, A. (2016). Opportunities and challenges in the adoption of e-banking services: The case of Dashen Bank S. C. (master's thesis), ECONOMICS LEADERSHIP University, Executive Masters of Business Administration (EMBA). 7. Girma, K. (2016). Challenges and opportunities of electronic banking in Ethiopian banking Industry. (master's thesis), ECONOMICS LEADERSHIP University, School of Business & Public Adminis- tration, Accounting and Finance. 8. Muche, B. (2017). Influence of demographic factors on user's adoption of electronic banking in Ethiopia. Journal of Internet Banking and Commerce, 22 (57), 1-17. 9. Alalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2017). Factors influencing adoption of mobile banking by Jordanian bank: Extending UTAUT2 with trust. International Journal of Information Management, 37 (3), 99–110. 10. Gemechu, A. (2014). Factors affecting adoption of electronic banking system in Ethiopian banking industry. Journal of Management Information System and E-commerce, 1 (1), 1-17. 11. Tesfaye, E. (2016). Factors affecting intention to use e-banking at Bank of Abyssinia in the case of