Global Journal of Management and Business Research, A: Administration and Management, Volume 23 Issue 9

Factors SA A N D SD IV. Demographic and Socio-Cultural Factors 5 4 3 2 1 15 E-Banking makes it easier to do banking activities 16 From the bank perspective it is easy to use E-Banking to accomplish banking tasks 17 Using E-Banking simplify the activity of workers to deliver service to. 18 The management of the bank provide training courses for its staff when introducing E- Banking services. 19 Age is fundamental factors on use of e-banking service. 20 Educational level is the most important issue in using e-banking service. 21 Social diversity (income ,gender, race…) are significant on Using e-banking service. 22 Social class is significant issue for using e-banking service. 23 Attitude toward banking saving money is important to using e –banking service. V Perceived Usefulness 24 E-Banking service is more accessible to users than visiting a bank 25 The transactions in E-Banking are at a lower price, or at no cost for 26 E-Banking service improve speed and efficiency 27 E-Banking reduce number of coming to the banking hall 28 E-Banking service increase productivity of the bank 29 E-Banking increase reliability and accessibility VI Political and Legal Issue Factors 30 Tax policy (tax rate and incentive) is useful issue in using e- banking service. 31 Consumer protection and e-commerce are significant on using e banking service 32 Government involvement in banking industry is important on using e- banking service. 33 Bureaucracy plays significant role in using e banking service. Determinants of Electronic Banking Service Adoption the Case of Economic Leadership in Bank in Economics Leadership Global Journal of Management and Business Research ( A ) XXIII Issue IX Version I Year 2023 38 © 2023 Global Journals