Global Journal of Management and Business Research, E: Marketing, Volume 22 Issue 3

d) Logistic Regression Model Summary Table 4.4 explains the variance in the model; in this case the model explains 71.2% (Nagelkerke R Square) of the variations in customer satisfaction while 28.8% variations of customer satisfaction are explained by other variables than mobile banking. Results areas indicated on Table 4 below; Table 4: Logistic Regression Model Summary Step - 2Log likelihood Cox & Snell R Square Nagelkerke R Square 1 40.166 0.452 0.712 Source: Research Findings (2022) Table 5: Logistic Regression Results on the influence of Information Service and Customer Satisfaction Variable B S.E. Wald df Sig. Exp(B) Bank balance inquiry(IS1) 2.354 0.504 21.817 1 0.001 10.530 Bank statement request(IS2) 1.587 0.744 4.550 1 0.033 4.887 Cheque deposit inquiry(IS3) 0.211 0.077 7.448 1 0.005 1.235 Receipts and Payments confirmation(IS4) 6.185 2.333 7.031 0.008 4.102 Constant -8.873 2.648 11.233 1 0.001 0.001 Source: Research Findings (2022) The study obtained similar findings from interviews, findings of the study revealed that apart from transaction services through mobile money services, the platform also offers information service on whatever is happening from the customer`s bank account. Likewise, a customer is able to inquire anything from the account through a mobile phone. One of the respondents commented; “Mobile money doesn’t offer transaction services only, it also offers information services; the registered customers are able to see anything happening in their bank accounts; they can also inquire anything they wish to know from their bank accounts at anytime and anywhere without visiting the banking all” ……(CRDB- Chamwino Branch, January, 2022). Findings also reveal that customers may inquiry about the balances at their bank accounts, unlike those who are not using mobile banking services where they have to visit the bank. Customers can also get their bank statements through their mobile phones. Other services such as confirmation of receipts and payments are also available through mobile money services. One the respondent responded; “Before the introduction of mobile money services customers had to visit the bank for information from their bank accounts. However, after the introduction of mobile money services, all the information services can be obtained through a mobile phone. Customers may inquire about their bank balances; bank statements and they can confirm various transactions through their mobile phones” (CRDB- Chamwino Branch, January, 2022). “I can check my account balance in any place any time wherever aim especially on salary session without visiting the banking hall.” Findings are not far from other researchers where (Yousuf, 2017) piloted a study on the impact of electronic banking on customers ‟ satisfaction in Ethiopian banking industry (The Case of Clients of Dashen and Wogagen Banks in Gondar City). The study revealed that mobile banking services such as transactions (saving)and information. According to Khot (2019), whose study address on customer’s satisfaction to wards mobile banking services. The Reserve Bank of India has made Mobile banking services accessible to all bank customers regardless of the mobile network. Through mobile banking customers can now add as many receivers in the list as they poverty for fund transfer (Amiri & F, 2012). Also, the investigator found that mobile speculation blackboard is very casual to understand and circle, mobile banking delivers earlier services, it is 20 Global Journal of Management and Business Research Volume XXII Issue III Version I Year 2022 ( ) E © 2022 Global Journals Contribution of Mobile Banking Informational Service on Customer Satisfaction in Tanzanian Commercial Banks