Global Journal of Management and Business Research, E: Marketing, Volume 22 Issue 3

informal to make broadcast funds, it is informal to make an equilibrium appraisal and less grade of risk in practice of mobile investment group it results. Mobile investment that influences customer gratification the most, as well as smallest making it informal to transact deprived of delays hence limits of time limits. Mobile banking transaction service are found to have a positive effect on the customer satisfaction and therefore the research establishes that the transaction services provided (convenient funds transfer, bills payment, funds withdrawal) by mobile banking technology positively contributes to the level of customer satisfaction. It can also be established that there are convenient transaction services through mobile banking service and positively enhances the satisfaction of customers (Balogunet al., 2013). Tanzanian Commercial banks should accommodate customers who frequently wire money transfers across countries and therefore increase their satisfaction. Consequently, the challenges for mobile banking information services (such as network problems) should be observed and dealt with so that customers enjoy the services perfectly. R eferences R éférences R eferencias 1. Amiri, A., & F, F. (2012). Mobile banking service quality and customer satisfaction: (Application of SERVQUAL Model). Nternational Journal of Management Business, 351–361. 2. Balogun, O. J., Ajiboye, F. A., & Dunsin, A. T. (2013). An investigative study on factors influencing the customer satisfaction with e-banking in Nigeria. International Journal of Academic Research in Economics and Management Sciences, 2(6), 64– 83. 3. Gomachab, R. (2016). The Impact of Mobile Banking on Customer Satisfaction: Commercial Banks of Nambie (Keetmanshoop). Jornal of Internet Banking and Commerce, 22–67. 4. Kahandawa, K., & Wijayanayake, J. (2014). Impact of Mobile Banking Services on Customer Satisfaction: Astudy of Sri lankan State Commercial Bank. 5. Khot, A. (2019). The Impact of Mobile Banking on Customer Satisfaction. Internal Journal of Trend in Scientific Research and Development (IJTSRD), 10– 15. 6. Ozsari, M., & Food, K. (2016). An Analysis of the Reasons of Internal Migration in Turkey with Logit Method. Scholar Journal of Applied Sciences and Research, 2(1), 3–9. 7. Sakhaei, S. F., Afshari, A. J., & Esmaili, E. (2014). The Impact Of Service Quality On Customer Satisfaction In Internet Banking. Journal of Mathematics and Computer Science, 09(01), 33–40. https://doi.org/10.22436/jmcs.09.01.04 21 Global Journal of Management and Business Research Volume XXII Issue III Version I Year 2022 ( ) E © 2022 Global Journals Contribution of Mobile Banking Informational Service on Customer Satisfaction in Tanzanian Commercial Banks 8. Worku, G., Tilahun, A., & Ma, T. (2016). The Impact of Electronic Banking on Customers’ Satisfaction in Ethiopian Banking Industry (The Case of Customers of Dashen and Wogagen Banks in Gondar City) Business & Financial Affairs. 5(2). https://doi.org/10.4172/2167-0234.1000174 9. Yousuf, K. (2017). The Impact of Service Quality on Customer Satisfaction in Banking Sector of Karachi. XII (1). V. C onclusion and R ecommendations