Global Journal of Management and Business Research, E: Marketing, Volume 23 Issue 2
Consumers’ Food Delivery Apps (FDAs) Continuance Intention: An Empirical Investigation using the Extended UTAUT2 Model 19 Global Journal of Management and Business Research Volume XXIII Issue II Version I Year 2023 ( )E © 2023 Global Journals technology: Toward a unified view. MIS quarterly , 425-478. 130. Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of accep- tance and use of technology. MIS quarterly , 157- 178. 131. Wang, X., Alauddin, M., Zafar, A. U., Zhang, Q., Ahsan, T., & Barua, Z. (2023). WeChat Moments Among International Students: Building Guanxi Networks in China. Journal of Global Information Technology Management, 26 (1), 47-76. doi: 10.10 80/1097198X.2023.2166752 132. Wang, X., Alauddin, M., & Zhang, Q. (2019). An investigation of inbound international students’ WeChat usage and educational value in China. Journal of Information Technology Management, 30 (2), 1-18. 133. Worldometer. (2023). Bangladesh Population (Live). Retrieved from https://www.worldometers.info/world -population/bangladesh-population/ 134. Xu, F., Huang, S. S., & Li, S. (2019). Time, money, or convenience: What determines Chinese consumers’ continuance usage intention and behavior of using tourism mobile apps? International Journal of Culture, Tourism and Hospitality Research, 13 (3), 288-302. 135. Xu, X. (2014). Understanding users’ continued use of online games: An application of UTAUT2 in social network games. MMEDIA 2014 . 136. Yap, C. P., & Lee, W. O. (2023). Factors Influencing Continuance Intention to Adopt Online Food Delivery Services Among Millennials During the Covid-19 Pandemic. Paper presented at the 10th International Conference on Business, Accounting, Finance and Economics (BAFE 2022). 137. Yapp, E. H., & Kataraian, S. (2022). Key Determinants of Continuance Usage Intention: An Empirical Study of Mobile Food Delivery Apps among Malaysians. Paper presented at the Proceedings. 138. Yeo, V. C. S., Goh, S.-K., & Rezaei, S. (2017). Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services. Journal of Retailing and Consumer Services, 35 , 150-162. 139. Zeithaml, V. A., Parasuraman, A., Berry, L. L., & Berry, L. L. (1990). Delivering quality service: Balancing customer perceptions and expectations : Simon and Schuster. 140. Zhang, N., Guo, X., & Chen, G. (2011). Why adoption and use behavior of IT/IS cannot last?— two studies in China. Information Systems Frontiers, 13 , 381-395. 141. Zhao, Y., & Bacao, F. (2020). What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period? International Journal of Hospitality Management, 91 , 102683. 142. Zhou, T. (2011). Examining the critical success factors of mobile website adoption. Online Information Review, 35 (4), 636-652. 143. Zhou, T. (2013). Understanding continuance usage of mobile sites. Industrial Management & Data Systems . “ A ppendix” Table A1: “ Measurement Items ” “ Construct ” “ Items ” “ Measurement Indexes ” “ Source (Adopted) ” “ Performance Expectancy (PE) ” “ PE 1 ” “ I find that food delivery apps are useful in my daily life. ” (Venkatesh et al., 2012) “ PE 2 ” “ I believe that using food delivery apps increases my chances of achieving tasks that are important to me. ” “ PE 3 ” “ I believe that food delivery apps help me accomplish tasks more quickly. ” “ PE4 ” “ I believe that using an online food delivery service application increases my productivity. ” “ Effort Expectancy (EE) ” “ EE1 ” “ Learning how to use food delivery apps is easy for me. ” “ EE2 ” “ My interaction with food delivery apps is clear and understandable. ” “ EE3 ” “ I find food delivery apps easy to use. ” “ EE4 ” “ It is easy for me to become skillful at using food delivery apps. ” “ Social Influence (SI) ” “ SI1 ” “ People who are important to me are thankful that I should use food delivery apps to order food. ” “ SI2 ” “ People who influence my behavior thank that I should use food delivery apps for ordering food. ” “ SI3 ” “ People whose opinions that I value prefer that I use food delivery apps. ” “ Facilitating Conditions (FC) ” “ FC1 ” “ I have the resources necessary to use food delivery apps. ” “ FC2 ” “ I have the knowledge necessary to use food delivery apps. ”
RkJQdWJsaXNoZXIy NTg4NDg=