Global Journal of Management and Business Research, E: Marketing, Volume 23 Issue 2

Consumers’ Food Delivery Apps (FDAs) Continuance Intention: An Empirical Investigation using the Extended UTAUT2 Model 20 Global Journal of Management and Business Research Volume XXIII Issue II Version I Year 2023 ( )E © 2023 Global Journals “ FC3 ” “ Food delivery apps are compatible with other technologies I use. ” “ FC4 ” “ I can get help from others when I have difficulties using food delivery apps. ” “ Hedonic Motivation (HM) ” “ HM1 ” “ Using food delivery apps is fun. ” “ HM2 ” “ Using food delivery apps is enjoyable. ” “ HM3 ” “ Using food delivery apps is entertaining. ” “ Price Value (PV) ” “ PV1 ” “ Food delivery apps offer a reasonable price. ” “ PV2 ” “ Using a food delivery app service is good value for money. ” “ PV3 ” “ At current prices, food delivery apps provide good value. ” “ Habit (HB) ” “ HB1 ” “ The use of food delivery apps has become a habit for me. ” “ HB2 ” “ I am addicted to using food delivery apps. ” “ HB3 ” “ I must use food delivery apps. ” “ HB4 ” “ Using food delivery apps has become natural to me. ” “ Convenience (CO) ” “ CO1 ” “ Using food delivery apps enables me to purchase food at any time I want. ” (Chotigo & Kadono, 2021) “ CO2 ” “ Using food delivery apps enables me to purchase food wherever I am. ” “ CO3 ” “ I find that food delivery apps are convenient for purchasing food. ” “ Time Saving (TS) ” “ TS1 ” “ I believe that using FDA services are very useful in the online shopping process. ” (Yeo et al., 2017) “ TS2 ” “ I believe that using FDA services helps me accomplish things more quickly in the online purchasing process. ” “ TS3 ” “ I believe that I can save time by using FDA services in the purchasing process. ” “ TS4 ” “ It is important for me that purchase of food is done as quickly as possible using FDA services. ” “ Information Quality (IQ) ” “ IQ1 ” “ Using food delivery apps provides accurate information. ” (Lee et al., 2019) “ IQ2 ” “ Using food delivery apps provides believable information. ” “ IQ3 ” “ Using food delivery apps provides information at the right level of detail. ” “ IQ4 ” “ Using food delivery apps presents the information in an appropriate format. ” “ Continuous Usage Intention (CUI) ” “ CIU1 ” “ I intend to continue using food delivery apps in the future. ” (Chotigo & Kadono, 2021) “ CIU2 ” “ I would recommend using a food delivery app for family, colleagues, and friends. ” “ CIU3 ” “ I intend to increase my use of food delivery apps when the opportunity arises. ”