Global Journal of Medical Research, E: Gynecology and Obstetrics, Volume 23 Issue 3

© 2023. Md. Soleman Mollik, Dr. Mohammad Zahedul Alam & Muslima Akter. This research/review article is distributed under the terms of the Attribution-NonCommercial-NoDerivatives 4.0 International (CC BYNCND 4.0). You must give appropriate credit to authors and reference this article if parts of the article are reproduced in any manner. Applicable licensing terms are at https://creativecommons. org/licenses/by-nc-nd/4.0/. Global Journal of Management and Business Research: E Marketing Volume 23 Issue 3 Version 1.0 Year 2023 Type: Double Blind Peer Reviewed International Research Journal Publisher: Global Journals Online ISSN: 2249-4588 & Print ISSN: 0975-5853 Evaluating the Satisfaction of Passengers towards Metro Rail Services- Bangladesh Perspective By Md. Soleman Mollik, Dr. Mohammad Zahedul Alam & Muslima Akter Bangladesh University of Professionals Abstract - Bangladesh has launched the mass rapid transit (MRT) service for the first time in the transportation sector. The MRT has significantly brought access to instantaneous communication in one of the congested cities, Dhaka. Since the service is a brand-new offering in Bangladesh, there is a complete gap in research in this sector. Therefore, the objective of this study is to evaluate the effects of service quality dimensions on passengers’ satisfaction with MRT in Bangladesh. The researchers used a convenient sampling method and collected primary data from 251 respondents who consumed the MRT service frequently. Using the reliable software Smart PLS 3.0, the data were analyzed. The researchers have examined Cronbach’s alpha, composite reliability, and average variance extracted (AVE) to test the reliability and validity of the collected data. This study finds that the constructs namely tangibility, responsiveness, assurance, hedonic motivation, and price value are significant in determining passengers’ satisfaction with MRT. Price value is more significant followed by hedonic motivation and responsiveness. In contrast, statistics reveal that reliability and empathy are insignificant in nature. Keywords: passengers’ satisfaction, metro rail service, service quality dimensions, bangladesh. GJMBR-E Classification: LCC Code: HE4491-4498 EvaluatingtheSatisfactionofPassengerstowardsMetroRailServicesBangladeshPerspective Strictly as per the compliance and regulations of: