Global Journal of Medical Research, E: Gynecology and Obstetrics, Volume 23 Issue 3

Table 03: Findings of the Discriminant Validity Test In addition to figuring out the correlation matrix and the square root of the average variance extracted, Henseler et al. (2015) recommended checking the discriminant validity with the help of the HTMT ratio. Having the value of the HTMT ratio less than 0.90 or 0.85 alludes that the discriminant validity accepted all constructs (Azeem et al., 2021). We have all HTMT ratios under these cut-off values. The values of the HTMT ratio in Table 04 are presented below. Table 04: Heterotrait Monotrait Ratio (HTMT) d) Structural Model To test the hypotheses in this study, the researchers have conducted path analysis. Along with that, Reddy et al. (2023) mentioned that the cause-and- effect relationships are figured out by the path coefficients. Additionally, to analyze the structural model, the path coefficients ( β ) and the coefficients of the determination (R 2 ) are taken into consideration (Akbari et al., 2021). The value of R 2 (0.598) indicates that the passengers of MRT are getting 59.8% satisfaction from their MRT journeys considering seven dimensions. A moderate association has been found, and the findings are supported by the value of R 2 . The path coefficients are tested using the effective 1000 bootstrapping resampling method (Chin, 2009). From the findings, we found five hypotheses are supported out of seven. Empathy and reliability do not have significantly positive impacts on passengers’ satisfaction ( β = 0.052, t= 0.556, p> 0.05 and β = 0.063, t= 0.060, p> 0.05 respectively).But the other constructs have significantly positive impacts on passengers’ satisfaction (Tangibility has β = 0.173, t= 1.967, p<0.05; Responsiveness has β = 0.221, t= 2.124, p< 0.05; Assurance has β = 0.197, t= 2.506, p< 0.05; Hedonic Motivation has β = 0.245, t= 2.274, p< 0.05; Price Value has β = 0.272, t= 2.802, p< 0.05). Global Journal of Management and Business Research ( E ) XXIII Issue III Version I Year 2023 10 © 2023 Global Journals Evaluating the Satisfaction of Passengers towards Metro Rail Services- Bangladesh Perspective