Global Journal of Medical Research, E: Gynecology and Obstetrics, Volume 23 Issue 3

Figure 2: Path Coefficients’ Results Table 05: Findings of the hypotheses test VI. D iscussion The study tends to evaluate the satisfaction of MRT passengers in Bangladesh. Using five dimensions of SERVQUAL and two dimensions of UTAUT2 the study has designed the methodology to explore the satisfaction of MRT passengers. The dimensions are tangibility, reliability, responsiveness, assurance, empathy, hedonic motivation, and price value. Among the dimensions, reliability, and empathy do not significantly affect passengers’ MRT satisfaction. All other dimensions positively affect the MRT satisfaction of the passengers. Responsiveness, hedonic motivation, and price value have the most significant impacts on the satisfaction of MRT passengers. In this study, tangibility positively affects the satisfaction of the passengers which is also supported by Arteaga-Sánchez et al. (2020) in the case of the transit industry. Shah (2021) also found tangibility as a driver to satisfy the passengers’ satisfaction in the Indian transit perspective. In other studies, tangibility was identified to Global Journal of Management and Business Research ( E ) XXIII Issue III Version I Year 2023 11 © 2023 Global Journals Evaluating the Satisfaction of Passengers towards Metro Rail Services- Bangladesh Perspective