Global Journal of Medical Research, K: Interdisciplinary, Volume 22 Issue 4

fear of death, but today the hospitals are set up with a motto to serve all sections of the society. The set-up of the hospitals has been spoiled by preferential treatment. Some hospitals are running with below average staff and doctors, and the hospitals are under - utilizing their staff due to improper management, policies and other medical requirements. In other words, the managerial administrative atmosphere is sick at times. Most of the patients often prefer medical treatment in Government hospitals, some private clinics, dispensaries and primary healthcare centers, while they fail to provide quality health care services both the curative and promotive cares and some of them offer poor quality service. The above scanning of the problems reveals that the concept of health services has changed a great deal. Thus, there is a widespread belief that better management of health services is essential if higher standards of healthcare are to be achieved. Best services will lead to greater success. IV. N eed for the S tudy The service industries, so as to bring themselves to a better position in the market, promote promotional programs, provide advanced equipment’s and render high quality services to their patients. It is also important to note here that only if these services are able to create a good positive impact on the target group, they will be successful and vice-versa. In this study the opinion was collected from the patients of select multi - hospitals in Coimbatore city. V. H ypothesis of the S tudy  There is no significant difference between Hospitalization of in-patients for treatment and specialized services (T-Test and ANOVA).  There is no significant difference between demographic variables and patients. VI. L iterature R eview Sharama O.P. (1970) in his research concludes that in the present era of scare hospital resources, high cost of hospital operations and increasing demand of hospital services, the development of patient satisfaction assumes great significant for the hospital administrations. The public, general patients and their relatives can be almost fully satisfied in existing conditions available in hospitals. The study suggests no extra funds are necessary. Change in attitude and approach is required. Fitzpatrick and Hopkins (1983) stated that expectations have affective and cognitive components and are multidimensional. They are the result of complex cognitive processes, modified by previous experiences and other influences. Some investigators focus on what patients think will happen (probability or realistic expectations) and others on what patients would like to happen (value or ideal expectations). Predicted or expectancy probability expectations are judgments about the likelihood of an event occurring, for example based on past experience, self-confidence or perceived difficulty of the goal. a) Service Quality The position of the patient in the hospital is that of a paying guest. The person going to medical attention provisions for physical comfort and protection. Every arrangement and every people working in the hospital are aiming at the same goal of patient care. Therefore, the service quality dimension. b) Dimensions of Service Quality Tangibles: The appearance of physical facilities, equipment’s, appearance of personnel and communication materials. Reliability: The ability of hospital to perform the promised service dependable and accurately (that is, when something is promised, it is done and provision of services at the time promised). Responsiveness: The willingness of hospitals personnel to help (patients) and provide prompt service. Assurance: The knowledge and courtesy of hospital employees and their ability to inspire trust and confidence. Empathy: The caring individualized attention the hospital provides to its customers (patients) (that is, employees understand specific needs and employees give personal attention. VII. R esearch M ethodology The objective and systematic method of finding solution to a problem systematic collection, recording, analyzing, interpretation and reporting of information about facts of a phenomenon under study”. The sources of data included both primary as well as secondary data. Questionnaires were used for the primary data collection whereas secondary data collection was made based on the information provided by the hospital officials. Questionnaire was adopted as research instrument. The questionnaires were administrated through distribution specific to the patient’s undergoing treatment in the select multi-specialty hospitals. The survey was conducted among various patients who are specifically taking treatment in the select multi speciality hospitals in the study area. The sample size of the study is 810 inpatients. The sampling technique selected for the study is on multi stage sampling method. The researcher has circulated the instrument only to the in- patients for data collection. The objectives framed for the present study formed the basis of the identification of the relevant statistical techniques such as Structural Equation Modeling (SEM) with the support of AMOS 16 to deliver statistical implications. 46 Year 2022 Global Journal of Medical Research Volume XXII Issue IV Version I ( D ) K © 2022 Global Journals Measure the Specialized Quality of Services Provided by the Hospitals and Overall Satisfaction of the Patients of Select Multi – Speciality Hospitals in Coimbatore City