Global Journal of Medical Research, K: Interdisciplinary, Volume 22 Issue 4

VIII. L imitations of the S tudy The respondents felt time and cost constraints during data collection. The study is conducted to know the facilities provided in the hospital of the patient’s views and the information provided by the patients are expected with some personal bias. IX. A nalysis and R esults This study attempted to understand the reasons for taking the services from select multi- specialty hospitals for which categorical variables are classified based on illness, treatment, affordability and service quality aspects. Followed by descriptive statistics using weighted mean, three specialized service quality constructs viz (DNC) Doctor, Nursing and Clinical services are analyzed along with the overall satisfaction of the services provided by the select hospitals as dependent variable are further compared using correlation and regression analysis. X. M odel and C onceptual F ramework A theoretical model is projected to compute the Service quality with regards to Patients Perception and Expectation heading to overall Satisfaction of Services delivered excellently by private multi-specialty hospitals of Coimbatore City. The intermediation outcome is calculated by means of unique service provisions such as Doctors, Nurses and Clinical services. The dependent variable is the Overall Satisfaction of the patients surveyed and model computed by means of Structural Equation Modeling (SEM) with the support of AMOS 16 to deliver statistical implications. Conceptual Model Measuring Direct and Mediation Effect of Patients Service Quality Perception and Overall Satisfaction Mediated by Specialized (DNC) Services a) Descriptive Statistics on Specialized Services (Doctors, Nursing and Clinical Quality + Safety) Frequency is measured for three constructs in which agreement level was found to be the dominant among patients’ opinion towards doctors, nurses and clinical services is also considered as DNC services. Therefore, for the likert type five-point scale all positive set of items carry weightage from 5 to 1 for the agreement to disagreement levels therefore an appropriate rank using a weighted average is computed that explains the best and least rating by the patients for all three constructs. Doctor Services (Frequency Analysis) Opinion Strongly Disagree Disagree Neutral Agree Strongly Agree The doctors are always kind and caring about my health that makes me feel easy to get medical care in the hospital Count 64 115 115 159 357 Row N % 7.90% 14.20% 14.20% 19.63% 44.07% 47 Year 2022 Global Journal of Medical Research Volume XXII Issue IV Version I ( D ) K © 2022 Global Journals Measure the Specialized Quality of Services Provided by the Hospitals and Overall Satisfaction of the Patients of Select Multi – Speciality Hospitals in Coimbatore City