Global Journal of Medical Research, K: Interdisciplinary, Volume 22 Issue 4

disease and further treatment: M=2.26”. Cronbach’s value ( α =0.844) shows high reliability for the doctors’ service construct. Nursing Services (Frequency Analysis) Patients’ opinion towards specialized nursing services in the select hospitals reveals that the nurses treat patients with courtesy and respect in the select hospitals for which 58.64% strongly agreed, 15.19% agreed, 14.57% opined neutral, 7.16% disagree and the remaining 4.44% strongly disagreed. Patients’ opinion is that the nurses listen carefully to patients when they address any problem in the select hospitals for which 56.91% strongly agreed, 19.88% agreed, 11.48% opined neutral, 6.05% disagreed and 5.68% strongly disagreed. Patients’ opinion is that nursing staff respond immediately to patients call bell for which 60.86% strongly agreed, 17.78% agreed, 13.58% opined neutral, 4.07% disagreed and 3.7% strongly disagreed. Patients’ opinion is that staff nurses explain things in the way that the patients could understand for which 49.26% strongly agreed, 22.47% agreed, 17.16% opined neutral, 6.42% disagreed and 4.69% strongly disagreed. Patients’ opinion on sufficient staff nurses are on duty to assist the patients in the hospitals for which 55.92% strongly agreed, 15.56% agreed, 18.64% opined neutral, 4.94% disagreed and 4.94% strongly disagreed. Patients’ opinion on having trust and confidence in the treatment given by nurses in the select hospitals for which 65.56% strongly agreed, 12.96% agreed, 13.58% opined neutral, 3.95% disagreed and 3.95% strongly disagreed. Nursing Service (Weighted Mean) ( α =0.875) Opinion Mean Std. Deviation N The nurses treat me with courtesy and respect 4.16 1.180 3 The nurses listen carefully to me when I address any problem 4.16 1.188 4 The nursing staff respond immediately to my call bell 4.28 1.078 2 49 Year 2022 Global Journal of Medical Research Volume XXII Issue IV Version I ( D ) K © 2022 Global Journals Measure the Specialized Quality of Services Provided by the Hospitals and Overall Satisfaction of the Patients of Select Multi – Speciality Hospitals in Coimbatore City Opinion Strongly agree Agree Neutral Disagree Strongly Disagree The nurses treat me with courtesy and respect Count 475 123 118 58 36 Row N % 58.64% 15.19% 14.57% 7.16% 4.44% The nurses listen carefully to me when I address any problem Count 461 161 93 49 46 Row N % 56.91% 19.88% 11.48% 6.05% 5.68% The nursing staff respond immediately to my call bell Count 493 144 110 33 30 Row N % 60.86% 17.78% 13.58% 4.07% 3.70% The nurses explain things in a way that I could understand Count 399 182 139 52 38 Row N % 49.26% 22.47% 17.16% 6.42% 4.69% Sufficient nurses are on-duty to assist the patients in the hospitals Count 453 126 151 40 40 Row N % 55.92% 15.56% 18.64% 4.94% 4.94% I have confidence and trustin the nurses treating me Count 531 105 110 32 32 Row N % 65.56% 12.96% 13.58% 3.95% 3.95%