Global Journal of Medical Research, K: Interdisciplinary, Volume 22 Issue 4

The nurses explain things in a way that I could understand 4.05 1.158 6 Sufficient nurses are on-duty to assist the patients in the hospitals 4.13 1.171 5 I have confidence and trust in the nurses treating me 4.32 1.096 1 Patients rating on nursing service construct and subsequent ranking using weighted average shows first rank towards “I have confidence and trust in the nurses treating me : M=4.32”; “The nursing staff respond immediately to my call bell : M=4.28”; “The nurses treat me with courtesy and respect : M=4.16”; “The nurses listen carefully to me when I address any problem : M=4.16”; “Sufficient nurses are on-duty to assist the patients in the hospitals : M=4.13”; “The nurses explain things in a way that I could understand : M=4.05”. Cronbach’s value ( α =0.875) shows high reliability for the nursing service construct. Clinical Quality and Safety Services (Frequency Analysis) Opinion Strongly Disagree Neutral Agree Strongly Disagree Agree Clinical services are intentionally patient- centered Count 126 177 236 170 101 Row N % 15.56% 21.85% 29.14% 20.99% 12.47% Effective doctor-patient communication to promote compliance in medication Count 125 150 310 184 41 Row N % 15.43% 18.52% 38.27% 22.72% 5.06% Psychological support to get rid of the emotional anxiety and fear Count 157 165 330 144 14 Row N % 19.38% 20.37% 40.74% 17.78% 1.73% I feel healthy and protected environment to ensure patients safety and effectiveness of the hospital Count 84 190 304 203 29 Row N % 10.37% 23.46% 37.53% 25.06% 3.58% The hospital guarantee safety to dispose hazardous medical waste Count 82 141 315 237 35 Row N % 10.12% 17.41% 38.89% 29.26% 4.32% Patients’ opinion towards specialized clinical services in the select hospitals reveals that the clinical services are intentionally patient-centered for which 29.14% opined neutral, 21.85% disagreed, 20.99% agreed, 15.56% strongly disagreed and the remaining 12.47% strongly agreed. Patients’ opinion about the effective doctor patient communication to promote compliance in medication shows 38.27% opined neutral, 22.72% agreed, 18.52% disagreed, 15.43% strongly disagreed and the remaining 5.06% strongly agreed. Patients’ opinion about psychological support to ally the emotional anxiety and fear shows 40.74% opined neutral, 20.37% disagreed, 19.38% strongly disagreed, 17.78% agree and the remaining 1.73% strongly agreed. Patients’ opinion about feeling healthy and protected environment to ensure patients safety and effectiveness of hospital shows 37.53% opined neutral, 25.06% agreed, 23.46% disagreed, 10.37% strongly disagreed and the remaining 3.58% strongly agreed. Patients’ opinion about the hospital guarantee safety to dispose hazardous medical waste shows 38.89% opined neutral, 29.26% agreed, 17.41% disagreed, 10.12% strongly disagreed and the remaining 4.32% strongly agreed. 50 Year 2022 Global Journal of Medical Research Volume XXII Issue IV Version I ( D ) K © 2022 Global Journals Measure the Specialized Quality of Services Provided by the Hospitals and Overall Satisfaction of the Patients of Select Multi – Speciality Hospitals in Coimbatore City