Global Journal of Medical Research, K: Interdisciplinary, Volume 22 Issue 4

Clinical Quality and Safety Service (Weighted Mean) ( α =0.846) Opinion Mean Std. Deviation Rank Clinical services are intentionally patient-centered 2.92 1.243 2 Effective doctor-patient communication to promote compliance in medication 2.83 1.098 4 Psychological support to get rid off the emotional anxiety and fear 2.62 1.040 5 I feel healthy and protected environment to ensure patients safety and effectiveness of the hospital 2.88 1.014 3 The hospital guarantees safety to dispose hazardous medical waste 3.00 1.022 1 Patients rating on clinical service construct and subsequent ranking using weighted average shows that the first rank towards “The hospital guarantee safety to dispose hazardous medical waste :: M=3.00”; “Clinical services are intentionally patient- centered :: M=2.92” ; “I feel healthy and protected environment to ensure patients safety and effectiveness of the hospital ::M=2.88” ; “Effective doctor-patient communication to promote compliance in medication :: M=2.83” and finally, “Psychological support to ally (get rid of) the emotional anxiety and fear :: M=2.62”. Cronbach’s value ( α =0.846) shows high reliability for the clinical service construct. XI. S uggestions and R ecommendations  Employee discipline and appearance were satisfying the tangibility aspects not only at the individual level but also at the hospital administration level. Still, patients’ feel that the multi- speciality hospitals should concentrate neatness, Hospital-acquired infections increase the risk of death and disease, and add to the cost of care and the duration of stay in a hospital. Standard precautions are essential to prevent hospital- acquired infections. These include washing hands with soap and water or alcohol- based hand rub before and after examining a patient, safely storing and disposing of infectious waste and sharp objects, and sterilizing and disinfecting instruments it controls the communicable spreading disease in the hospitals.  The selected multi-speciality hospitals give reliability to the in-patients as they were satisfied with the staff accessibility, immediate response on calls or emergency. Though, few patients feel that hospitals should give more attention to the emergency patients with priority and readiness. XII. C onclusion In present scenario, different types of hospitals face a lot of problems and the patients are the ultimate sufferer. The most of the patients often prefer medical treatment in Government hospitals, few in private clinics, dispensaries and primary healthcare centers, while they fail to provide quality healthcare services. So that I purposively select multi-speciality hospitals, to measures the patient’s perception and expectation of Service Quality (SERVQUAL) scale according to the native settings and to measure the level of satisfaction towards specialized services and DNC services (Doctors, Nursing and Clinical). Healthcare system is a noble cause for the society while the three services such as Doctors’ Services (professional), Nursing Service (Assisting professional) and Clinical Services (supporting in all spheres such as administration, safety of patients, etc.). Hence modern healthcare services have to be improved a lot more than from what they were used to be few years ago. Patients in the modern days are not merely patients suffering from ailments; they are in search of treatment options, with good service related to their health and well-being. A good health care service will definitely assure higher level of patients’ satisfaction than the difference identified from the results. Therefore, considering these suggestions will further help to improve the facilities to retain the goodwill of the hospitals lending to the welfare of the society. R eferences R éférences R eferencias 1. Acharyulu, G.V.R.K., Rajashekhar, B, Journal of International Business and Economics, International Academy of Business and Economics, 2007, Vol. 7, issue. 2. AGA Ilhammie 2010. “Service quality in Malaysian public service” International journal of Trade, Economics and finance, Vol. 1, No. 1, June 2010, 2010 – 023X. 3. Alejandro Herrin (1997) “private Health sector performance and Regulation in the Philippines”, in edited book titled, ‘Private Health sector growth in Asia Issues and implication’ by William. 4. Andaleeb, S. S., 2000. Service quality in public and private hospitals in urban Bangladesh: a comparative study. Health policy 53: 25-37. 51 Year 2022 Global Journal of Medical Research Volume XXII Issue IV Version I ( D ) K © 2022 Global Journals Measure the Specialized Quality of Services Provided by the Hospitals and Overall Satisfaction of the Patients of Select Multi – Speciality Hospitals in Coimbatore City